There are few places where the customer experience (the guest experience) is more critical than in hotels and hospitality businesses. We’re happy to present future visions, but today we thought you’d like something more immediate and actionable. So here are six concrete examples of real-life hotels and hospitality
businesses that have used communications and collaboration
technology to make tangible improvements to their
guest experiences and operations.
Peninsula Hot Springs
Peninsula Hot Springs is an award-winning geothermal hot springs
and day spa located on the stunning Mornington Peninsula, 70km southeast of
Melbourne, Australia. The company was being weighed down by an unreliable, on-site phone
system that didn’t integrate with its
communications stack. With staff edging 350 and vastly more diverse
business and service offerings, it needed a cloud solution that unified all its
communications into one system behind a single pane of glass.
Firmdale Hotels
Firmdale Hotels needed a management and monitoring tool that would assist the IT department in maintaining round-the-clock reliability to complement their existing Mitel communications infrastructure. Uptime is critically essential whatsapp data in the hotel industry, and with devices and applications spread across multiple locations, Firmdale Hotels wanted greater control over this infrastructure.
Red Funnel Ferries (Video)
From a communication perspective, Red linkedin for business: how to use this network for your business? Funnel Ferries was looking to enhance their customers’ experience and move from voice-only reactive aub directory to omnichannel proactive. They wanted to meet customers on the new communications channels they were using, like social media, and at the same time increase their employee productivity.
The Dixon Hotel
As a new four-star hotel in a historic London building, The Dixon Hotel needed a modern communications system that would exceed guests’ high expectations. And, with the hotel’s grand opening just two weeks away, deployment had to be streamlined and fast.
Mint Hotels
Mint pushes the boundaries with pioneering concepts in technology and design. In 2007, the Mint hotel group received the “Technology Award” at the European Hotel Design Awards for its Manchester hotel, which set an industry benchmark. To remain at the forefront of the latest technology, Mint Hotels needed an advanced communications solution to enhance the guest experience, improve customer service and optimize productivity and costs.