One of the questions we get ask most often during sales calls is…
“How will cloud telecoms help me run my business better than a traditional phone system?”
We could easily harp on about stuff like cheaper call costs, flexible call management, automat call routing, and the rest. But you might think this is just sales talk. You ne to see how switching to a cloud phone system could positively change your business. That’s really what matters, after all.
So in a new series of articles, we’ve decid to take real-life examples of companies that use our cloud telecom services and get them to explain how it has chang the way they run their business.
First up is Carpet Bright UK, a rapidly expanding carpet cleaning business servicing customers in South East England.
Briefly describe your business and how/why you start.
Carpet cleaning company with its headquarters in Croydon, Surrey. We’re the fastest-growing carpet cleaning company in the South East, serving more than 5,000 domestic and commercial customers every year.
James Lester found our company. The idea for the new business was conceiv in his parent’s spare broom. James saw an opportunity and a gap in the market when his parents struggl to find a reliable, efficient and hygienic carpet cleaner.
Answering all incoming calls chinese uk phone number lead within 60 seconds was particularly problematic. As Carpet Bright UK began to grow, we also found it more difficult to manage the increase in the volume of incoming calls. Our business is open every day of the week, from 9 am until 9 pm, so managing a busy telephone line during this lengthy period prov challenging.
What were the most important features you were looking for in a cloud phone system?
As our business grew, it made sense to switch to a capitalising on the many benefits that this system could bring us. In particular, we were a document to a bunch interest that a cloud phone system could give us the flexibility to scale up our operations as the business began to grow.
It was also important for us to qatar data find a cloud phone system that could offer ruc call rates, making it a more cost-effective option for customers to call us, but also for slashing our own operating costs.