When it comes to instant chat notifications and messaging, LiveAgent is one of the best tools for many people.Small Business. It has features that would make even the most organized spreadsheet jealous.
From handy help desk software to customizable chat widgets, this leading platform has a lot to offer its customers. You can also count on it for live customer support. However, it’s not the cheapest option in town.
Of course, there is a permanently free plan. However, if you want VIP treatment, be prepared to pay $49 per month per agent.
Creating a ticket is also a bit like solving a whatsapp and digital marketing puzzle.Chatbot FeaturesTo complicate matters. LiveAgent’s many shortcomings are the reason why new businesses turn to cheaper alternatives.
Factors to consider before choosing an alternative
Before we dive into the world of LiveAgent alternatives, let’s make a plan. Think of it as choosing the perfect partner for your business venture.
- Scalability
Can the alternative you choose grow with you? Choose an alternative that can change and adapt to your needs. A good LiveAgent alternative will offer flexible features without costing a ton of money.
- Ease of use
Time is money, my friend. Choose something that doesn’t require a PhD in software navigation. Your business has enough challenges;Real-time chat applicationIt shouldn’t be one of them.
Integration capabilities
The more, the better. Check if your alternative will play well with your existing tools. It should be able to connect with third-party apps like Zoom, Slack, Trello, Facebook Messenger,WhatsAppetc.
- Pricing
Find an alternative that offers all the features these are professionals who have become without draining your bank account. Your wallet will thank you.
- Customer Satisfaction
That’s a given. What are other users saying? Check out reviews on different platforms to find honest opinions. Go a step further and ask for recommendations from past clients.
Five Best LiveAgent Alternatives for 2023
Chat ApplicationDo more than just reply to website visitors. They’re the secret to personalized customer support and efficient team collaboration. While LiveAgent is a popular choice for many businesses, more and more are turning to cheaper alternatives with advanced features.
Imagine this: a messaging application where multiple agents can tag customer queries simultaneously.
Welcome to Chatway, where Facebook Messenger and email are combined with a chat bar for seamless interaction. Team collaboration is the name of the game here. Share notes, assign tasks, and gain insight into customer conversation history.
The best part is that it’s all free for now. Chatway feels generous and offers all of its features without costing a penny. We love a good freebie, don’t we?
And there’s more on the way. Enjoy crawler data automated FAQs, more integrations, and detailed analytics for data junkies. Businesses will also appreciateknowledge baseAnd multi-language support. Oh, and let’s not forget the AI writer. Who has time to manually draft a response?
Price Plans
Even better — Chatway promises to launch paid plans in the future. Don’t worry, though; it’s got your back with its forever free plan. Talk about a win-w
Next in the list of LiveAgent alternatives isTalkative.It doesn’t just support a bunch of apps. We’re talking 20+ integrations, including WhatsApp and Facebook Messenger. Your visitors can reach you on their terms, making communication a breeze.
Have you ever wished your website had those cool chat buttons? Chaty makes adding them like a walk in the park. Unlimited channels? Check. Analyze click-through rates and visitors? Check again.
The software allows you to choose the chat popup layout, edit it, and design it to your liking. Incorporate labels and titles as needed. Use advanced widgets for super targeting. You can adjust it for a specific language, page, or anything that suits your preferences.