Luis Badillo
Luis Badillo
Partner and Director of masclicks. He has more than 12 years of experience i whatsapp data n Digital Marketing, specializing in Search Marketing and SEO.
Wrote 2 posts
8
recommendations
Increase your sales with Doppler
Did you know that with Email Marketing you can reach more customers, integrate your messages with social networks and measure their impact in minutes?
Try it for free
Become a guest author
Do you want to be part of the group of authors who write for the Doppler blog? Don’t wait any longer! Send us your article.
Join nowChatbot to improve user experience
Discover how to improve your customer interactions by creating more enjoyable user experiences thanks to the power of artificial intelligence . Find out more in this post!
Social media has revolutionized the way brands interact and communicate with their customers, fans and even friends.
We currently live in a world where instantaneousness prevails and consumers expect immediate responses, not only from their social circle but also from brands . It is in the midst of these circumstances that Chatbots have made an important entrance and everything seems to indicate that this will continue in the coming years.
A new channel to optimize customer service
Chatbot is a messaging software that interacts with users through chat, whether on Facebook, a website or even through SMS, simulating being an operator or a real person . These artificial intelligence systems are excellent for optimizing the user experience, managing orders and solving their needs.
They are ideal for accompanying your customers at every stage of the purchasing process, providing them with the type of information they expect to receive. Chatbots understand the tastes and interests of users based on Customer Journeys , and therefore, through interactions, they will help them move forward until they make the final decision.
How do they work and what are their benefits?
In addition to carefully analyzing the purchasing processe . A s carried out fully trust that this research by consumers, Chatbots assume that users usually always ask the same questions , therefore, these must be answered in a uniform manner as if they were part of a response script that an operator usually performs in a call center.
In other words, having a Chatbot is equivalent to having personalized attention via chat 24 hours a day, 7 days a w singapore data eek , all through programming and based on conditionals. Fabulous, don’t you think? Your team will no longer have to answer the same questions over and over again.