Do you have your company page on Facebook or another social network? Then you know for sure that people go to platforms not only to get information, but above all to have fun.
The world is in turmoil, time for crisis communication
But sometimes it’s not just about fun on Facebook , Instagram malaysia whatsapp number data or other networks. As a page administrator in charge of all communication with fans, you must have nerves of steel, because you and a cool head are the basis of successful crisis communication.
The problem is that you can’t just wave a hand at this situation and say that this is one person who will never buy shoes from you again. It might still be possible to survive. But he’s indignant, he won’t buy anything from you again, and he probably won’t be alone. If you don’t start a crisis communication that will convince him and other followers that you are not a scumbag who would enjoy selling expensive things that are not worth it.
Our advice: Always remember that your communication on the site is not private (and if it is through messages, remember that there is a pri that can be what behaviors do you experience when your resilience is low? used against you). It’s not just one person following her and you. Your other fans are watching and waiting to see how you react when someone has a problem with your products. After all, it could be them next time.
So you got yourself into a situation that is unpleasant. You might prefer to send the person to… another sports store. Or they simply deleted his post. However, it is loan data important to realize that this is not how it is done. During such an unpleasant, even crisis situation:
How to respond to negative comments on social networks?
Be nice and welcoming – Trust me, most people don’t want you to be unpleasant to them on social media.
At the same time, maintain a certain degree of assertiveness – if you are sure that the mistake did not happen to you, do not get dirty.
Don’t be aggressive – you will turn off not only the fan in question, but many others as well.
Don’t be impulsive – yes, social media is about time, but if you need five minutes to catch your breath or a quarter of an hour to check the situation, take it.